Frequently Asked Questions
Additional FAQ's will be added to this page as we get closer to the conference. If you have any additional questions that were not answered below, please feel free to reach out to the ADRP office at [email protected] or at (206) 209-5298.
Prior to the Event | At the Event | Exhibitors
Prior to the Event
Q: Are early bird discounts available?
A: Yes, early bird rates are available online thru July 9, 2025.
Q: Are there VIP tickets with perks available?
A: No.
Q: Where is the conference hotel located?
A: Le Centre Sheraton Montréal Hotel
1201 Boulevard Rene-Levesque West
Montréal, QC, H3B 2L7
Q: Is there a room block hotel I can book?
A: Yes, you will be able to book your room through the ADRP room block.
Q: How secure are my credit card details?
A: Credit card payments to ADRP are processed through our secure third-party payment processor. Your credit card details are not stored on our site. Please contact the hotel directly to inquire about their credit card policies.
Q: If I register online, how do I get my receipt?
A: A copy of your receipt will be emailed to you upon completion of your registration and is available to view online or download from your ADRP profile.
Q: Where can I review my registration information?
A: You will receive a copy of your registration details via email after submitting your registration. Please save a copy of this email for your records.
Q: Can I register at the event?
A: Yes, as long as we have not reached capacity for the venue.
Q: Can I get a refund if I change my mind about attending?
A: Cancellation Policy: All cancellation requests received on or before August 20, 2025, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than 7 days before the event starts.
Q: If the event is canceled, how do I obtain a refund?
A: If ADRP has to cancel the event, the office will reach out directly with next steps.
Q: I booked the wrong session; can I change my booking?
A: For offsite tours, please email the ADRP office at [email protected] to update your booking. You do not need to contact the office to change breakout session selections—these responses are used for planning purposes only.
Q: I can’t pay by credit card; is there an alternate payment method?
A: While payment via credit card is preferred, we also accept checks in USD made payable to Association of Donor Relations Professionals. To pay by check, please select “pay later” at the end of the form and include a copy of your invoice with the check.
Mail checks to:
ADRP
2150 N 107th St, Ste 330
Seattle, WA 98133
If paying by ACH or PO, please contact the ADRP Office for more information at [email protected].
Q: I have special accessibility needs/dietary requirements; can you accommodate me?
A: We will do our best to accommodate your needs. Please reach out to the ADRP Office at [email protected] to let us know what accommodations you require at least six weeks prior to the event.
Q: Is there a dress code for the event?
A: Conference attire is business casual. Remember to bring comfortable shoes to walk around in and a jacket or sweater as meeting rooms can be quite cool.
Q: Where can I find information about the event agenda and schedule?
A: Please refer to our conference website schedule page.
Q: Can I bring a guest? If so, what is the cost and what can they go to?
A: Guests are welcome at the offsite excursion, with a paid ticket.
At the Event
Q: What parking arrangements are available at the venue?
A:
- On-Site Parking Daily: $35.00
- Off-Site Parking Superior Parking 0.1 KM
Q: Is there transportation from the airport to the hotel/venue?
A: Taxi, app-based rideshares, and public transportation are available from the Montréal-Pierre Elliott Trudeau International Airport (YUL). It is an approximate 20-minute taxi ride to the hotel.
Q: Where do I go to check in for the conference?
A: The ADRP registration desk in the Foyer Ballroom.
Q: Where can I register on-site?
A: The ADRP registration desk in the Foyer Ballroom.
Q: Where is the keynote/my next session/the exhibition hall located?
A: Please refer to the map in the conference app.
Q: If I lose my badge, where can I get a replacement?
A: The ADRP registration desk in the Foyer Ballroom for a reprint fee of $5
Q: How do I download the event app?
A: Information on how to download the app will be available closer to the event.
Q: Are there breakout sessions? Where can I find information about them?
A: Yes, you can learn more about each breakout session by clicking or tapping on the title in the schedule at a glance on the website or in the app.
Q: What meals are provided at the event?
A: Continental breakfast and lunch each day, plus light appetizers and drink tickets at two receptions will be provided.
Q: What evening events will be happening and is there an extra cost for them?
A: There are a few evening events available including the Welcome Party and Dine-Arounds. There is no additional cost to attendee. However, attendees are responsible for the cost of their meal at the Dine-Arounds.
Q: When do exhibits open?
A: Exhibits are open during the following hours:
- 9/16
- 7:00 AM – 8:00 AM
- 9:30 AM – 10:00 AM
- 12:30 PM – 2:00 PM
- 3:00 PM – 3:30 PM
- 5:15 PM – 7:15 PM
- 9/17
- 8:00 AM – 9:00 AM
- 10:00 AM – 10:30 AM
- 12:00 PM – 1:30 PM
- 3:00 PM – 3:30 PM
- 9/18
- 8:00 AM – 9:00 AM
- 9:30 AM – 10:00 AM
Q: How can I access speaker presentations and resources?
A: All presentations shared by speakers will be available on the event app.
Q: I forgot which sessions I signed up for. Do I need to know?
A: You may go to whichever breakout sessions you like. The excursions and dine-arounds require pre-registration. You may email the office or check in with the staff at the registration desk onsite to verify if you pre-registered for one of these events.
Q: I didn’t sign up for the excursion or dine-arounds can I still do that?
A: Yes, if space is still available. For the excursion, please email the office to add to your registration. Dine-around signups will begin in Summer 2025.
Q: How do I complete session surveys?
A: Session surveys will be in the event app.
Q: Is there an Exhibitor Passport Program? How does it work?
A: Yes! Attendees can use the conference app to scan the QR codes located at each exhibitor booth. Once you have scanned all of the codes/visited every booth you will be entered into the prize drawing.
Exhibitors
Q: To whom should I give my Passport Prize donation?
A: If you would like to donate a prize please email the office at [email protected]. Winners will be instructed to pick up their prize from the donating exhibitor's booth.
Q: Did I get electricity? How do I find out?
A: Electricity is not included with your booth but may be purchased for an additional fee. Visit the Exhibitor Resources webpage to access the order form and contact information for the supplying vendor.
Q: Is there Wi-Fi? How do I access it?
A: More information coming in Summer 2025.
Q: Is there an app? How do I get it?
A: We are still building out the event app. Information on how to download the app will be available closer to the conference.
Q: Is there Lead Retrieval? How do I get it?
A: Lead retrieval can be purchased for $400 and includes two licenses/login to the portal. Additional logins can be purchased for $175. To add-on lead retrieval, please email the office at [email protected].
Q: I want to bring a colleague, what is the cost and what do I do?
A: You may register an additional exhibitor representative for $250 per representative. Exhibitor representatives have access to sessions and meals.
Q: Can I share my exhibitor rep badge with my colleague, as long as we use it on different days?
A: No, for security and safety purposes, each individual must have their own badge for identification.
Q: I’m an exhibitor rep, can I eat with attendees and/or attend sessions?
A: Yes, exhibitor representatives have access to sessions and meals.
Q: When can I set up / break down my booth?
A: Set-up is from 8:00 AM – 9:30 AM on September 17. The breakdown is after 10:00 AM on September 19.
Q: How do I ship my materials after the conference?
A: More information is coming soon.
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